Terms of service
Terms of Service
Last updated: May 2026
Welcome to The Carpenator Lab. By accessing our website or placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.
Throughout these Terms, “we”, “us”, “our” and “The Carpenator Lab” refer to The Carpenator Lab. “You” and “your” refer to the customer or website user.
1. General information
This website is operated by The Carpenator Lab.
By visiting our site and/or purchasing from us, you engage in our service and agree to these Terms of Service, including any additional policies referenced within them.
We reserve the right to update, modify or replace any part of these Terms at any time without prior notice. It is your responsibility to check this page periodically for changes.
2. Online store terms
By using this website, you confirm that:
- you are at least 18 years old, or have permission from a parent or guardian
- you will not use our products or website for any illegal or unauthorised purpose
- you will not violate any applicable laws or regulations when using our website
Any breach of these Terms may result in termination of access to our services.
3. Products and artwork
We aim to display all products, artwork and colours as accurately as possible. However, we cannot guarantee that colours displayed on your screen will exactly match the final printed product.
Due to differences in:
- monitor settings
- device displays
- lighting conditions
- print materials
- production processes
slight colour and finish variations may occur.
These small variations are considered normal and are not usually treated as faults.
All products are subject to availability.
We reserve the right to:
- modify or discontinue products
- update pricing
- remove artwork
- limit product quantities
- refuse orders where necessary
without prior notice.
4. Made-to-order products
Many of our products are made to order specifically for each customer.
Because of this:
- production begins shortly after purchase
- changes or cancellations may not always be possible once processing has started
- returns for unwanted items may be limited
Please review all product details carefully before placing your order.
5. Pricing and payment
All prices shown on our website are displayed in the selected currency where available.
We reserve the right to change pricing at any time without notice.
Payment must be received in full before an order is processed or dispatched.
We use trusted third-party payment providers to process payments securely. We do not store your full payment card details.
6. Shipping and delivery
Estimated delivery times are provided as guidance only and are not guaranteed.
Delivery delays may occasionally occur due to:
- courier issues
- customs processing
- high seasonal demand
- weather conditions
- incorrect delivery information
- circumstances outside our control
Please refer to our Shipping Policy for full shipping information.
7. Returns and refunds
Please refer to our Returns & Refund Policy for full details regarding:
- cancellations
- damaged items
- refunds
- returns
- replacements
We reserve the right to refuse refunds or returns where claims are found to be fraudulent, abusive or outside our policy terms.
8. Intellectual property
All content on this website, including but not limited to:
- artwork
- designs
- logos
- branding
- graphics
- product images
- text
- website content
is the property of The Carpenator Lab or its respective licensors and is protected by copyright and intellectual property laws.
You may not:
- copy
- reproduce
- redistribute
- resell
- modify
- use our artwork commercially
without prior written permission.
Purchasing a physical product does not transfer ownership of the artwork copyright.
9. User submissions and reviews
If you submit:
- reviews
- comments
- messages
- suggestions
- social media tags
- photos
you grant us permission to use, share, reproduce and display that content for marketing and promotional purposes unless you request otherwise.
We reserve the right to remove content we consider:
- offensive
- abusive
- unlawful
- misleading
- spam-related
- harmful
10. Accuracy of information
We aim to ensure all information on our website is accurate and up to date. However, we do not guarantee that all descriptions, pricing, availability or website content will always be completely error-free.
We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice.
11. Third-party services and links
Our website may contain links to third-party websites, apps or services.
We are not responsible for:
- third-party content
- external websites
- external policies
- third-party services or transactions
Please review third-party policies before engaging with external services.
12. Limitation of liability
To the fullest extent permitted by law, The Carpenator Lab shall not be liable for:
- indirect losses
- consequential losses
- loss of profits
- loss of data
- business interruption
- delays
- damages arising from website use or product use
Our liability shall not exceed the amount paid for the relevant order.
Nothing in these Terms excludes any rights you are entitled to under applicable consumer protection laws.
13. Website availability
We do not guarantee that:
- the website will always be available
- the website will be uninterrupted
- the website will be error-free
- the website will be secure at all times
We may suspend, update or modify the website without notice.
14. Privacy
Your use of this website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how your information is collected and used.
15. Governing law
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact information
If you have any questions regarding these Terms of Service, please contact:
The Carpenator Lab
contact@thecarpenatorlab.com